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Client Care

Return Policy

Your satisfaction is our promise. Unworn pieces may be returned within 14 days of delivery.

Eligibility

Pieces must be unworn, in their original packaging, with all documentation and tamper-evident tags intact. Custom or engraved pieces are final sale.

How to Return

Contact the SIWAR concierge at support@siwar.us within 14 days of delivery. We will issue a prepaid, insured return label and instructions.

Refund Timeline

Refunds are processed within 3–5 business days of the piece being received and authenticated by our atelier. Refunds are issued to the original payment method.

Exchanges

We are pleased to arrange exchanges for a different size or piece of equal or greater value. Any difference in value will be invoiced or refunded accordingly.

Authenticity Guarantee

Every piece is authenticated by our team on return. Any modification or damage may affect eligibility.